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Frequently Asked Questions

Reservations

Should I use a travel agent?
Travel agencies provide a valuable service when planning your vacation with Oceania Cruises.  We recommend that you work with your travel professional who understands your individual needs. Your chosen agent will act on your behalf for all arrangements, including deposits and payments for your cruise. Travel agencies are not owned or operated by Oceania Cruises and act only as independent agents, solely on your behalf.

What is the single supplement?
There will be a charge for single occupancy of 200% of the double occupancy suite or stateroom fare. Please call reservations for current promotions.

How do I make a reservation?
To reserve your Oceania Cruises vacation, please contact your travel agent or Oceania Cruises. You may also book your cruise online by visiting our Find a Cruise section.

Can I change my reservation?
Changes to a reservation after deposit and prior to issuance of travel documents may result in assessment of administrative fees and service charges beyond the control of Oceania Cruises. Administrative fees and service charges will vary and are based on the type of change to your cruise departure, itinerary, hotel or land package or air supplement. Guests are responsible for any additional costs incurred as a result of these changes. Some changes, including name changes, may also be considered cancellations and applicable fees will be assessed. Any changes to a reservation that results in imposition of airline or other cancellation fees are the responsibility of the guest. No refund will be made for unused or partially used portions of the cruise, air or land programs including shore excursions except as specifically outlined in the Guest Ticket/Contract.

What is your policy on acts of nature, strike and other conditions beyond Oceania Cruises control?
Neither Oceania Cruises nor the owners or operators of the vessels identified on this website or in the legal section of this website, shall be liable for delay or inability to perform any condition or any other acts of nature, force majeure or other circumstances beyond the control of Oceania Cruises.

Can my itinerary be changed?
All itineraries, including points of embarkation and disembarkation, are at the discretion of Oceania Cruises and may be modified up to and during the voyage. Oceania Cruises reserves the right to amend, cancel or make substitutions for any travel component without prior notice to the guest, including hotels, ports of call or other modes of transportation if, in its opinion, the situation requires a change or cancellation of arrangements. Oceania Cruises does not assume responsibility or liability for any loss, inconvenience or expense incurred by guests as a result of any changes or cancellations as detailed in the Guest Ticket/Contract. When practical, Oceania Cruises will promptly notify guests or their travel agent of a cruise itinerary change.

How can I book a cruise for a large group?
If you are interested in booking a cruise for a group, we recommend that you contact a travel agency to assist you. We offer travel agents the ability to offer guests amenities when booking a group such as: pre-paid gratuities, shipboard credit, bottle of wine, etc.

Can I bring children under the age of 18?  
Children, Infants and Unaccompanied Minors: Infants must be at least 6 months of age on the day of boarding or at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive day at sea. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Oceania Cruises to anyone as a result of the denial of boarding to an underage infant or any accompanying guests. Any guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Guests under the age of 18 cannot participate in any Oceania Cruises shore excursion or land tour unless accompanied by an adult. Oceania Cruises does not provide for the care, entertainment or supervision of children.

Can I sail with Oceania Cruises while pregnant?
Oceania Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.

Guests and travel partners inquiring about rental equipment to use on any of our cruises are to be referred to Scootaround Personal Transportation Solutions at the telephone numbers or website provided below:

 1-888-441-7575

The link for Scootaround online reservations:

https://www.scootaround.com/mobility-rentals/book-a-rental/rent-online

Which shore excursions can be selected as part of the O Life Choice Free Excursions amenity?
Any standard shore excursion that is not designated as an Oceania Select, Oceania Exclusive, Culinary Discovery Tour or any private vehicle offered as part of our Executive Colleciton program may be selected as part of the O Life Choice Free Shore Excursion amenity.

If an excursion is an Oceania Select, Oceania Exclusive or Culinary Tour, can I pay the difference if I have selected the O Life Choice Free excursions amenity?
No, you may only choose from the standard excursions.

When are shore excursions available to book?
Shore excursions are available to book at 180 days prior to sailing and may be booked until seven days prior to sailing based on availability.

What is a waitlist?
A waitlist means that you have been placed on a waiting list since there is no available space in the desired category. A waitlist does not guarantee space on the sailing until it clears.

Can I embark, disembark or rejoin the ship in a different port of call?
Due to constant changes in laws and regulations and in order to provide you with the most up to date information, we can send an Alternate Port Request on your behalf to embark , disembark or rejoin the ship in a different port at approximately six (6) months prior to the requested embark/debark date as long as the following criteria is met:
Payment (either deposit or final payment) has been made on the booking.
The GRF Guest Registration Form must be completed on the reservation inclusing nationality and passport information.
It may take up to 7 business days for a repsonse to be received on the request.

Can I make a payment on a reservation if I booked through a travel agent?
Only your chosen Travel Agent or Travel Agency will act on your behalf for all arrangements, including deposits and payments for your cruise. The only exception to this is when adding and making payment for shore excursions and culinary items such as La Reserve and Privee.

Do we allow service animals on board?
Service animal requests are reviewed on a case by case basis and must be in compliance with ADA requirements

Am I allowed to bring a wheel chair/scooter onboard?
Yes -As long as the wheelchair or scooter is collapsible and the width does not exceed 22" inches.  

When is final payment due for the group bookings? 
At 90 days prior to sailing for cruises up to 14 days.  150 days prior to sailing for cruises 15 days or more.

Will bookings be removed from the group if the group falls below 5 bookings?
The bookings will not be removed from the group and guests will keep their amenities.

Will the group fly together if they are all from the same gateway leaving on the same day?
An email needs to be sent by the travel agent or guest to the group department requesting that all guests be on the same flight however same flights cannot be guaranteed without a custom air request.

There are Visa's required for my sailing. May I elect to stay onboard while we are in port and not purchase the Visas?
If Visas are required for the sailing you will need to obtain them either independently or though Oceania Cruises. You may be denied boarding if you do not obtain the proper Visas required for the sailing.

My invoice says that I am in a Guarantee. What does this mean and why do I not have a stateroom number?
Guarantee means that you have not been assigned a stateroom/suite number as of yet but, you are guaranteed to sail on this voyage. The room assignment can happen anytime up until the day of sailing.

Why does my passport have to be valid for 6 months from the date of disembarkation?
We require all guests to possess a valid passport that is valid for atleast 6 months after the disembarkation date in order to cruise all of our itineraries.This is as a precaution in case of an unforeseen circumstance such as a medical emergency which would require you to stay in the port longer than planned.


Pricing and Payments

What are my fares based on?
All fares are per person based on double occupancy and may be withdrawn at any time. Please see our Terms & Conditions page for complete details.

What payment types are accepted for deposits and full payments?
American Express, MasterCard, Visa, travel agency checks and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Oceania Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Oceania Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.

What is your deposit and payment policy?
Bookings require a per person deposit of 20% of the applicable fare for Owner's, Vista and Oceania Suites and $750 for all other suite/stateroom categories. For Grand Voyages, the per person deposit is $1,500. Bookings must deposit within 7 days of booking for bookings made more than 120 days from sailing, within 3 days of booking for bookings made between 91 and 120 days from sailing, and by the end of the booking day for bookings within 90 days of sailing. Unless otherwise noted, final payment must be received by Oceania Cruises 90 days prior to cruise departure for voyages less than 15 days and 150 days prior for voyages 15 days or longer. Oceania Cruises reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. American Express, MasterCard, Visa and checks made payable to Oceania Cruises are all acceptable forms of payments. Once a deposit is made, all changes are subject to an administrative fee. Oceania Cruises credit card transactions are processed through our bank in U.S. Dollars. Please be aware that some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions for on board purchases and purchases processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. Oceania Cruises accepts no responsibility for foreign currency/transaction fees charged by credit card companies. Guests should check with their individual credit card companies for more information.

180-Day Voyages
The per person deposit required to secure the 180-Day Voyages is 20% of the applicable cruise fare for all suites and staterooms and must be received within 7 days of booking. Final payment due must be received no later than 181 days prior to cruise departure, together with passport details and any special on board service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties.

What is your cancellation and refund policy?
All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Include Cancellation breakdown for cruises 14 days or less and 15 days or more.

The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure.

Cruises 14 days or Less:

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT
91-120 Days Prior - $250 per guest administrative fee+
76-90 Days Prior - 25% of Fare
61-75 Days Prior - 50% of Fare
31-60 Days Prior - 75% of Fare
0-30 Days Prior - 100% of Fare

For Owner's, Vista and Oceania Suites, the administrative fee for 91-120 days prior to sailing is 10% of the fare.

Cruises 15 days or more except 180-Day Voyages:

DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT
151-180 Days Prior - $250 per guest administrative fee+
121-150 Days Prior - 25% of Fare
91-120 Days Prior - 50% of Fare
61-90 Days Prior - 75% of Fare
0-60 Days Prior - 100% of Fare

For Owner's, Vista and Oceania Suites, the administrative fee for 151-180 days prior to sailing is 10% of the fare.

180-Day Voyages

Deposit-181 Days Prior - $250 per guest
151-180 Days Prior - 25% of Fare
121-150 Days Prior - 50% of Fare
91-120 Days Prior - 75% of Fare
0-90 Days Prior - 100% of Fare

For Owner's and Vista Suites, the administrative fee for Deposit-181 days prior to sailing is 10% of the fare.

Packages & Amenities - Cancellation Amount

  • Pre- and post-cruise hotel packages within 60 days prior to departure - 100% of fee
  • Pre- and post-cruise land packages within 60 days prior to departure - 100% of fee
  • Overland packages within 60 days prior to departure - 100% of fee
  • Shore excursions within 36 hours prior to the shore excursion - 100% of fee
  • Shore excursion packages on or after embarkation - 100% of fee
  • Private transfers within 36 hours of departure - 100% of fee
  • Executive Collection - private cars & vans within 36 hours of departure - 100% of fee
  • Visa packages within 60 days prior to departure - 100% of fee
  • Airfare once ticketed (beginning 60 days prior to departure) - 100% of fare
  • Custom air fee once accepted - 100% of fee
  • Air supplemental fee within 60 days - 100% of fee
  • La Reserve by Wine Spectator or Privée reservations or Culinary Center classes within 36 hours of scheduled reservation or class - 100% of fee

+The Administrative Fee may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation date and for travel within two years of date of issue.

What currencies do you accept?
All pricing for North America is in USD, Canadian residents may also have their reservations fared in CAD. In Australia, AUD; Europe, Euro; Great Britain, GBP; and the rest of world is fared in USD unless noted otherwise. All pre-cruise ancillary purchases or add-ons are priced or fared in the currency of your reservation, unless explicitly stated otherwise. Once onboard, all purchases are charged to your stateroom or suite account in USD only. Cash is not accepted onboard.

What is the discount for a single guest?
For cruises that feature special reduced single supplements, please visit https://www.oceaniacruises.com/special-offers/single-supplement/

Are third party charges allowed?
Third party credit card charges can only be accepted when accompanied by a valid Third Party Credit Card Authorization form which authorizes the charge from the relevant cardholder.

What does 2 for 1 pricing mean?
The 2 for 1 fares are based on double occupancy. The fares are calculated at 50% off  the published brochure fares.

What does the full brochure fare mean?
It is the original cruise fare per person noted in our brochure under the Full Brochure Fare column. This is the full fare before the promotional fares and discounts are applied.

Can I use the $250 per guest administrative fee as a ship board credit?
No, it is redeemable as a future cruise credit only. This cruise credit will be deducted from the cruise fare and cannot be used as a deposit or as payment towards the cruise.

How much are Gratuities and can they be prepaid?
Gratuities can be prepaid.
Penthouse and above $23 Per Person Per Day
Concierge and below $16 per Person Per Day

Do you offer Travel Agent’s/Travel Partners Discounted/Reduced Rates?
Yes, we offer a reduced rate program to full time Travel Agents currently employed by a recognized travel agency for a minimum of 1 year. Available dates and information can be found by logging in to: https://www.oceaniacruises.com/agent

Do you offer an advanced confirmation program to Travel Agents and Family & Friends?
No, Oceania Cruises does not offer an advanced confirmation program and any existing full fared bookings cannot be converted to a travel agent reduced rate or F&F discounted rate.

Can I use my Shipboard Credit to pay for my shore excursions prior to sailing?
No, the shipboard credit is to be used for goods and services purchased onboard. Therefore if you want to use shipboard credit to pay for excursions, you must wait to book the shore excursions once you are onboard.

How does pricing for a waitlist category work?
Pricing for a category on a waitlist is not guaranteed until the waitlist clears. The prevailing rates and amenities at the time of clearance will apply.

When are refunds processed on cancelled bookings?
Refunds are automatically processed twice a week.

My CC was compromised/closed, could you issue a check refund?
Guests must send proof on the CC/bank company letterhead advising the account is closed.
Guests must send this to Oceania Cruises attention Reservations Supervisors. The email address is Ressupervisors@oceaniacruises.com.

Air and Land Programs

Can I add air to my reservation?
Oceania Cruises as an added service to our guests, offers arrangements for air travel in conjunction with a cruise. Air arrangements, including routings, are at Oceania Cruises' (or its agents') discretion, and are based on flight availability and agreements among various airlines, Oceania Cruises and independent contractors. Special requests, including class of service upgrades, specific carriers and routing, are at the discretion of Oceania Cruises. Upgrades apply to International flights and may not apply to U.S. domestic or intra-continental flights within North America, Europe, South America, Asia or Africa. Air allowance is subject to prevailing rates at time of change. In making these arrangements, Oceania Cruises acts only as an agent on the guest(s') behalf, and does not operate, control, or supervise any airlines and will not be responsible for carriers failing to meet schedules whether or not air tickets were issued by Oceania Cruises. Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruise tour fare. Any airline-imposed fees that result from changes to or cancellation of air arrangements are the sole responsibility of the guest. Due to government regulations, if you are delayed or unable to board at embarkation, you may not be able to board at a later time. In such event, Carrier shall have no liability to refund any cruise or cruise tour fares.

Can I make independent air arrangements?
Oceania Cruises has no responsibility with regard to air or land travel arrangements made by non-refundable, restricted travel or frequent flyer tickets. This exclusion of liability includes consequences to independently arranged air or land travel that may result in last minute changes in the embarkation or disembarkation ports, and delays in arrival at any port location. Please refer to the Guest Ticket/Contract for full terms and conditions of these exclusions.

How do you handle custom air requests?
Custom air requests for specific airlines, routings, flights, etc can be requested once payment has been made on the booking and no earlier than 270 days prior to sailing. The cost to request custom air is $175 per guest per request plus any applicable air differential. The $175 service fee is non-refundable once the custom air is accepted.

Is my air ticket refundable?
Air tickets are refundable to Oceania Cruises only and are considered a part of the total cruise or cruise tour fare. Replacement of lost airline tickets requires purchase of an additional ticket. All costs for replacements are the responsibility of the guest. Air ticketing fees that result from the changes to or cancellation of air arrangements are the sole responsibility of the guest.

When can I select my airline seat or submit a special request to the airline?
Any pre-flight arrangements, such as seat assignments, frequent flyer programs, wheelchair requests, oxygen or special meal requests, must be made by the guest directly with the airlines based on their policies and procedures. Oceania Cruises cannot confirm any special airline requests unless otherwise specified. Due to special fares used, frequent flyer or past traveler discounts may not apply to air tickets issued by Oceania Cruises. These special requests and services should be arranged by your travel agent directly with the airlines.

Is there a fee involved for a large group custom air request?
For Free Group Custom Air request – group must have over 21 guests flying from the same gateway, on the same dates (Arrival & Departure). Request is submitted to Custom Air Department to determine if Custom air can be blocked and if fee will be waived

How may I ensure that my friends and I are on the same flights?
You and your traveling companions may request for Custom Air to ensure same flights if traveling out of the same gateway. There is a fee involved with requesting custom air.

Are transfers included if I purchase the air through Oceania Cruises?
No, transfers are optional and sold separately.

Are any meals included with your Land packages?
Some meals are included with some of the Land packages offered through Oceania Cruises. You must check the detailed program description to view which meals are included in the day by day itinerary.

Are any meals included with your hotel packages?
No meals are included with hotel packages offered through Oceania Cruises.

Are transfers included if I book a Pre or Post Hotel or Land package?
Yes transfers from the airport to hotel and hotel to ship are inlcuded if you book a Pre hotel or land package and transfers from ship to hotel and hotel to airport are included if you book a Post hotel or land package.

When can I elect to remove air with no penalty
Air may be removed anytime before it is ticketed which begins at 60 days prior to sailing. Once ticketed any changes including the removal of air is subject to change/cancellation fees. Also keep in mind that if a custom air request has been processed additional fees may also apply to change/remove air.

Will I arrive the day of the cruise or a day before when I do air through Oceania Cruises?
Guests will arrive on the day of embarkation when doing air through Oceania Cruises.

When will I know my air schedule?
Air itineraries are available 76 days prior to sailing.

Documentation

When will I receive my final documents?
All final cruise documents and other arrangements made by Oceania Cruises on behalf of the guest(s) will be sent to the designated travel agency or directly to the guest approximately 21 days prior to the sail date. A service fee may be charged for expedited shipment of documents.

What is the contact number for Visa Central visa services for guests purchasing Brazil, India and China visas through Oceania Cruises?
Visa Central 800 numbers for guest purchasing Brazil, India & China Visa's through OCI:

  • US Citizens - 1-800-313-1215
  • Canada Citizens - 1-888-665-9956

When will my amenities show on my Cruise Vacation Summary?
Amenities will show 5 days prior to sailing

Besides the electronic Final Cruise Vacation Summary, are guests/travel agents provided any other cruise documents?
Yes, Cruise Vacation Guide is issued once a booking/confirmation is paid in full. Included on the CVG are: Luggage Tags, Ship Information, Passport & Visa Information, Summary of the booking, Deck Plan, Shore excursions, General cruise Information

Are guests provided "cruise tickets" and vouchers for excursions, hotels, transfers?
No, the Cruise Vacation Guide or Final Cruise Vacation Summary serves as "cruise tickets" and Guests can use their passports for boarding. Oceania Cruises does not issue any "vouchers" for ancillary items. These items are indicated on the Final Cruise Vacation Summary.

When is the Cruise Vacation Guide sent?
The Cruise Vacation Guide is sent approximately 90 days prior to the sailing date.

What information do you require from me to ensure there are no delays with the processing of my documents?
It is necessary to complete the Guest Registration Form in order to process the Cruise Vacation Guide and avoid any delays in processing of your final cruise vacation summary.

Do I need a boarding pass to board the ship?
No, you will only need your passport (valid for 6 months after your sailing's disembarkation date) and any required visas (if applicable).

Will I need my blue Cruise Vacation Guide and Final Cruise Vacation Summary for check-in at the pier?
No, your personalized cruise vacation guide is a preliminary document and serves as a keepsake. Guests will need to take a copy of their Final Cruise Vacation Summary (electronic document sent 21 days prior to sailing), along with a valid Passport for embarkation.

Can the Cruise Vacation Guide be reissued if I upgrade or change the stateroom/suite?
Yes, Documents can be reissued for a $25 reissue fee

If the Cruise Vacation guide is reissued how long will it take to ship?
It takes approximately 2-3 weeks for a new Cruise Vacation Guide to ship once it is reissued.

Before You Go

What is your baggage policy?
Luggage for Oceania Cruises' guests must be handled pursuant to regulators and tariffs of airlines, government security requirements and ground operators. Luggage exceeding these limitations will be subject to charges as set forth by the individual operators, including any excess baggage charges. Fees for checked luggage are now common and are the responsibility of the guest. Please check with your specific airline(s) for their respective luggage policy. Oceania Cruises reserves the right to refuse any items that may be considered dangerous (explosives, firearms, liquid oxygen, combustible or illegal items). Oceania Cruises reserves the right to search any baggage for security issues. All hand-carried luggage and personal effects are the responsibility of the guest at all times. Oceania Cruises is not responsible for the loss of or damage to guests' luggage. Baggage insurance is recommended. Luggage and personal belongings will be taken off the ship upon guest debarkation. Under no circumstances will luggage be kept onboard without the owner of such luggage being on the vessel. Guests may bring a reasonable amount of luggage onboard an Oceania Cruises vessel. No baggage of items heavier than 70 lbs. will be loaded onto or off-loaded from our vessels. Please refer to your Guest Ticket/Contract for all applicable Terms and Conditions.

Do I need a passport, visa or special vaccinations?
Passport and visa requirements and regulations in regards to vaccination certificates and other health requirements vary by destination. It is the sole responsibility of each guest to obtain and have available appropriate valid travel and health documents for their chosen itinerary. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare or any other travel components purchased from Oceania Cruises will be issued. Passports must be valid six months from the date of trip completion. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Oceania Cruises accepts no responsibility for obtaining required visas or for advising guests of visa or other immigration requirements beyond the guidelines indicated.

Where do I find information about travel advisories?
The U.S. Department of States Consular Information Sheets are available for every country in the world. Oceania Cruises recommends that all guests visit the U.S. Department of State's website at http://travel.state.gov to obtain information concerning that status of any advisories or warnings issued to travelers for specific countries around the world.

I have an existing medical condition. What do I do?
Guests with any medical condition(s) or special needs that may require treatment or attention or accommodation during the voyage, or needing to travel with medical apparatus, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Oceania Cruises in writing at the time of deposit. Please note some ports of call may not be suitable for guests with limited mobility and in such cases, may disallow debarkation with a wheelchair or motorized scooter or for any individual with limited mobility. Oceania Cruises is unable to accommodate women past their sixth month of pregnancy. Oceania Cruises has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical, mental or emotional condition unfit for travel or whose comfort onboard may be compromised due to situations beyond the care that can be provided by Oceania Cruises. Oceania Cruises' will under appropriate circumstances permit its guests to use special equipment such as those noted above, which satisfy the criteria stated in the Oceania Cruises' Policy Statement.

Guests and travel partners inquiringabout rental equipment to use on any of our cruises are to be referred to Scootaround Personal Transportation Solutions at the telephone numbers or website provided below:

 1-888-441-7575

Thelink for Scootaround online reservations:

https://www.scootaround.com/mobility-rentals/book-a-rental/rent-online

 

What special diets are available on the ships?
Special arrangements can be made if you require diabetic, gluten-free, lactose-free, kosher, vegetarian and vegan meals. Other diets must be requested for approval and, in some cases, may require additional medical documentation.

What kinds of outlets do the staterooms have?
Each stateroom has 2-110 volt outlets and 2-220 volt outlets which can be used for items such as battery chargers, hair dryers, razors and personal hygiene items.

Is there a dress code? 
Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. We request that casual jeans, shorts, t-shirts, baseball caps, or tennis shoes not be worn in the restaurants after 6 PM. Baseball caps may be worn in the Terrace Café after 6 PM. 

How may I book spa treatment before my cruise?
For your convenience, you may reserve your Canyon Ranch® Spa treatment by calling Canyon Ranch at 877-329-1924 or emailing Oceania@canyonranch.com beginning 60 days before your cruise. Additional information is available at CanyonRanch.com. PLEASE NOTE: Guests under age 16 are not permitted in the Spa or Fitness Center at any time, and guests age 16 or 17 may only use the facilities if accompanied by an adult.

Does Oceania Cruises provide free shuttle service?
Free shuttle busses are offered when:
The ship is docked a long walk from the main thoroughfare
Taxis and or public transportation are not easily accessible from the port. .
The port is industrial and not pedestrian-friendly. The decision on whether free buses will be offered will be based on the port used and will be made closer to or during the sailing
Once on board, a list of ports that will offer a complimentary shuttle into town will be provided.

Where can I find the average weather for the ports of call that I will be visiting ?
We suggest our guests visit www.weather.com as they have the average weather temperatures for all destinations worldwide.

Can I use more than one device for the free internet?
Yes, but only one user can be logged on at a time unless you are booked in one of the top suite categories (Owners Suites, Vista Suites or Oceania Suites) where the free Wi-Fi promotion applies to both guests and you receive two log ins per suite.

How do I meet my transfers from the airport to the ship if I purchased transfers through Oceania Cruises?
An Oceania representative will meet guests by the baggage claim area.

Can I have a coffee maker in my room?
Personal coffee makers cannot be brought on board or requested in your suite or stateroom due to the fire hazard they can pose.

Do you allow visitors onboard?
Due to stringent security and safety regulations visitors are not allowed onboard. Only guests who are sailing are allowed to board the ships.

What is your alcohol policy for bringing bottles onboard?
The maximum of 3 bottles of independent wine (per stateroom, per cruise) can be brought on-board for the duration of the cruise. This includes guests flying with their own wine, or purchasing it on shore. We ask that guests let us know they are bringing wine on-board so the ship can be advised. Guests are welcome to enjoy their wine in the comfort and privacy of their stateroom or suite, or, if they prefer, may enjoy their wine in one of the ship’s dining rooms. Any wine consumed in the dining room or a public area will be subject to a corkage fee of $25.00 per bottle.

Can I use my Shipboard Credit prior to cruise departure?
Shipboard credits are now available to spend, online, prior to cruise departure. Guests may now reserve shore excursions, culinary classes, La Reserve experiences and purchase beverage packages with shipboard credit prior to embarkation when booking cruises that depart after May 1, 2019.

What is the first eligible cruise date?

Cruises that depart after May 1, 2019

When can guests apply shipboard credit to a reservation?

Shipboard credit may be applied to deposited bookings until 7 days before the cruise departure date.

What products can be reserved using shipboard credit?

Shipboard credit is applicable towards onboard products and shore excursions. This includes shore excursions, private vans or cars during the cruise, La Reserve, Beverage Packages and Privée. 
Shipboard Credit cannot be used towards spa reservations made directly with Aquamar Spa and Vitality. However, you may use your remaining shipboard credit towards a spa reservation when you arrive on board.

How guests pay for any balances owed that are beyond the value of the existing shipboard credit?

Please contact your travel agent or reservations at 1-855-623-2642 should you decide to apply shipboard credit to an existing confirmed product that is eligible.

Where can I view the total shipboard credit amount that was applied to the reservation and the remaining amount?

The total shipboard credit for the invoice is available on the booking. The view credit link total includes the shipboard credit that is currently active. The view purchases link includes an itemized list of shipboard credit transactions.

Can I apply shipboard credit to a specific guest?

Yes, you may apply shipboard credit to a specific guest. Select EDIT below the applied shipboard credit amount. You may then edit the shipboard credit amount per guest.

How do I adjust the shipboard credit amount to be used?

The summary screen prior to checkout will include the new items that have been selected and the cost for each. The maximum shipboard credit that can be used will be applied automatically. Selecting EDIT will expand the view to include an option to change the shipboard credit to a lower number by guest. The remaining balance will be paid using a credit card.

Can I receive a refund if I don't use my shipboard credit?

Promotional shipboard credit that is added to your reservation is not refundable. Shipboard credit that is purchased is refundable. Refunds are issued to the individual who purchased the

Oceania Cruises Luggage Valet Service

Who will be shipping my luggage?
Luggage Forward®

Do I need to weigh or measure my bag(s)?
No. Luggage Forward® has simple bag categories identical to the airlines. Simply select the bag category that corresponds to your bag.

How should luggage be packed? Does my luggage need to be packaged or wrapped?
Luggage should be packed as it would for normal airline travel, no additional packaging is required.

How should sports equipment and other non-luggage items be packed?
Sports equipment must be placed in either a hard or soft travel case. Golf clubs packed in a soft travel case should have adequate protection around club heads.

Is my shipment guaranteed to arrive on time? 
Yes. Each bag shipped with Luggage Forward is backed by a full money back plus $500 guarantee.

Will my luggage be insured?
Yes, Luggage Forward includes $500 in value protection for every piece of luggage that is shipped. Additional coverage can be purchased up to $50,000 of coverage per bag at a rate of $10 per $500 of additional coverage for international shipments, and at a rate of $5 per $500 of additional coverage for shipments within the United States of America.

What does the insurance cover?
The insurance provides value protection against loss or damage (beyond normal wear and tear, similar to what is experienced when checking bags on a commercial flight.

Can luggage be locked?
International shipments must remain unlocked in order to prevent customs clearance delays. Domestic shipments within the United States of America must be locked in order for Luggage Forward's value protection policy to be in effect.

What are the different forwarding options?
Please see the reverse side of the Luggage Shipping flyer for service options. All transit times are from date of pickup and only take into account business days. All shipments will be delivered by end of day on or before the scheduled delivery date. 

What items are disallowed? 
Alcohol, medications, perfumes, colognes, and combustible sprays are not permitted in shipments with Luggage Forward, and should be carried in your hand luggage. In general, high value items are not covered by Luggage Forward’s value protection policy and should be carried in your hand luggage (electronics, jewelry, china, antiques, etc).

What ports are excluded from our shipping service? 
Luggage Forward can ship to all of our embarkation and disembarkation ports with the exception of those listed below.  However, Luggage Forward can still collect luggage from these ports for disembarkation and ship luggage home for you:

  • Buenos Aires
  • Shanghai
  • Mumbai
  • Callao
  • Bangkok

What Not To Bring On Board

The safety  and security of our guests and crew is our number one priority. The following items are prohibited on-board Oceania Cruises Vessels. These items will be confiscated and not transported aboard . When an item is determined to be illegal the appropriate authorities will be informed. 

  • 1. All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includes Hookah Pipes).
  • 2. All firearms including replicas, imitations, non-firing weapons, starting pistols and their components
  • 3. Air, BB or pellet pistols or rifles
  • 4. Any other projectile-weapon or item that resembles or can be mistaken as a firearm (e.g., paint ball guns)
  • 5. All ammunition or replica ammunition for listed line items 2, 3 & 4
  • 6. All explosives, component parts (i.e. detonators) including imitation explosives and devices
  • 7. Fireworks, flares, and pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested)
  • 8. Martial Arts Weapons (i.e. throwing stars, flails)
  • 9. Knives with a blade longer than 4 inches/10.16 cm
  • 10. Open razors
  • 11. Swords, Skean Dhus, or Kirpans
  • 12. Spears or spear guns
  • 13. Crossbows, crossbow bolts, and long bow arrows
  • 14. Blunt weapons including knuckle dusters, brass knuckles, clubs, telescopic batons, batons, flails or nunchaku
  • 15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
  • 16. Restraining Devices (i.e. handcuffs, leg, and head restraining straps)
  • 17. Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel, etc.)
  • 18. Any other item made, adapted or intended for use as an offensive weapon
  • 19. Stun devices (i.e. Tazers and Stun Guns)
  • 20. Large batteries
  • 21. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating/hot plates, etc.
  • 22. Any remotely controlled or autonomously flying devices, toys or drones
  • 23. Self-balancing hover boards, air wheels, scooters, or Segways
  • 24. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans
  • 25. Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers
  • 26. Any form of radio/ telephone signal jamming equipment
    •

On Board

Do you have valet and laundry facilities?
On board dry cleaning and laundry services are offered. Both regular and express services are available at an additional fee.
Regatta, Nautica, Insignia and Sirena - The self-service laundry facility includes 4 washers, 4 dryers, 2 irons and ironing boards and free laundry detergent. The use of the available washer and dryer machines are complimentary. The Launderette is open from 7am to 10pm every day. Marina and Riviera- Guest Launderettes will be located on decks 7-11. All doors to the launderettes on each deck are on the port side. There is only once entrance/exit to the launderettes. There are 3 washers and 3 dryers in the launderettes as well as ironing boards and free laundry detergent.

Can I smoke on board?
For the safety and security of all guests and staff on board, Designated Smoking Areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons. These areas are comfortably furnished and conveniently located near food and beverage areas. Smoking is expressly forbidden in all staterooms and suites, on verandas, or in any areas of the ship other than officially Designated Smoking Areas. Smoking in a stateroom or suite or on a veranda represents a serious fire and safety hazard to all guests and staff. Guests choosing to disregard this policy will be disembarked at the next port of call and may also be subject to additional fees that will be imposed to cover the costs associated with any damage to and the required cleaning of furnishings, verandas and surrounding deck and accommodation areas. All areas other than those specified as Designated Smoking Areas will remain smoke-free. This includes all guest suites and staterooms, verandas, restaurants, public areas, the Casino and all other areas of the ship. Cigar and pipe smoking is only permitted on the forward, starboard corner of the Pool Deck. The use of electronic cigarettes is allowed within designated smoking areas only.

What entertainment is offered on board?
A wide variety of entertainment is offered on board. Please visit Life On Board for additional details.

What are the hours of operation for the casino?
The casino offers blackjack, poker and roulette. The hours of operation may vary from day-to-day, depending on the itinerary and other activities. The casino is closed while in port. The slots are generally available from 10:30 a.m.  to closing and tables are open from 2 - 5:30 p.m. and from 8:30 p.m. until closing.

What are the casino policies?
Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances. 

Can I exchange my money for local currency?
For European voyages, Euros may be purchased from reception. For destinations in Europe that do not utilize the Euro, along with Far East and China, South America and the Caribbean, we will endeavor to provide currency exchange services on board or provide the guest with information on currency exchange services available ashore. All foreign currency exchange transactions will be charged to the guest's on board account and a 5% transaction fee will be applied by Oceania Cruises.

Can I use my credit card to get a cash advance on the ship?
Cash advances are available at the reception desk. A daily limit of $500 per registered card can be billed to the guest's shipboard account. A 5% transaction fee will be applied to your account.

Can I cash a traveler’s check or personal check on the ship?
Traveler’s checks are cashed on board our ships. We only accept traveler’s checks in U.S. dollars and do not charge a service fee for cashing the checks into US currency. Personal checks are not accepted.

What are the ships' policies regarding guests going ashore?
When the ships arrive in a port of call, guests are requested to wait in the public areas or in their stateroom until an announcement is made with instructions for safe disembarkation. In certain ports, guests will be brought ashore in tender boats. When tendering is required, you will be instructed where and when to board the tenders. Sailing times for each port of call are listed in Oceania Currents and clearly displayed at the gangway. Guests should take note of the scheduled sailing time and return to the ship at least 30 minutes prior to sailing. If the guests return late and miss the ship, they will be solely responsible for rejoining the ship and all associated costs. When going ashore, guests should carry their Oceania WorldCard stateroom key with them at all times. The Oceania WorldCard stateroom key serves as the guest's boarding card and must be swiped for security purposes at the gangway each time you disembark and embark the ship.

What is your alcohol policy?
 

The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. Oceania Cruises will refuse and prohibit the sale of alcoholic beverages to guests under the age of 21 years. Guests are kindly reminded to consume alcohol in moderation. Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption on board the vessel.

Guests  who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). Guests who are between the ages of 18 and 20 years of age will not be allowed to consume any alcohol on any Alaska or New England sailings. For Caribbean sailings, they can consume beer and wine once the vessel leaves US territorial waters.

    What kind of currency is used on the ship?
    Oceania Cruises uses a cashless system based on the U.S. dollar. All on board purchases and services, other than the casino, will be billed to an on board account. You will be required to register an American Express, Mastercard or Visa card during the embarkation process.

    Is wireless Internet connectivity (Wi-Fi) available on the ships?
    Yes, wireless Internet service is available throughout all ships.

    What computer facilities are offered on the ship?
    There are 16 computers available in the Oceania@Sea Internet Cafe on board each ship. The Oceania@Sea Internet Cafe is open 24 hours, until the last night of the cruise, when it closes at 11 p.m. Two additional computers are available in the library. Wireless Internet service is available throughout all ships.

    How can I be reached while on board the ship?
    Guests can be contacted while sailing on board by calling 1-866-242-7447 (or 732-335-3277 outside of the US). The caller must have the following ready: Credit Card (AX, Visa, MC, Diner’s Club and Discover/Novus are accepted), ship name, guest name and stateroom number. Calls are charged $6.95/minute. (Additional charges apply outside of the United States) 

    Can I use my mobile phone on board?
    While at sea, guests are able to use their own mobile phones to make and receive calls, text messages and for data services. International roaming charges will apply and will be billed by your regular service provider. Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board our ships. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships

    How can I prevent and/or respond to criminal activity on board?
    You should immediately dial 911 or the Guests Service Desk to report any missing person or criminal activity. In addition, the Security Department is responsible for responding to alleged crimes and missing persons, and can be contacted directly at any time by dialing 911 or through the Guests Service Desk. It is important that guests report immediately missing persons and criminal activities so that responding Oceania Cruises personnel can collect and secure the necessary information.

    The Medical Department can be contacted at any time by dialing 911 or through the Guests Service Desk for any required medical assistance.

    Oceania Cruises has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States, Oceania Cruises is required by federal law to report on board felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national.

    The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Oceania Cruises reserves the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned.

    For missing persons or felonies arising at any time during the voyage you may independently contact the FBI or U.S. Coast Guard. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities and the National Sexual Assault Hotline is listed on the following page, along with the locations of U.S. Embassies and Consulates in the ports visited.

    Victims Advocacy Groups Contact Information

    National Center for Victims of Crime (referral organization for help in your home town)
    800-394-2255
    www.ncvc.org

    National Organization for Victim Assistance (referral organization for help in your home town)
    800-879-6682
    www.trynova.org/

    Rape, Abuse & Incest National Network (24-hour hotline and referral organization for help in your home town)
    800-656-4673
    www.rainn.org/

    FBI and US Coast Guard Contacts for US Embarkation Ports

    Baltimore, Maryland (Embarkation Port)

    • FBI Baltimore Field Office - (410) 265-8080
    • USCG Sector Boston Baltimore Command Center - (410) 576-2525

    Boston, Massachusetts (Embarkation Port)

    • FBI Boston Field Office - (617) 742-5533
    • USCG Sector Boston Command Center - (617) 223-5757

    Cape Liberty, New Jersey (Embarkation Port)

    • FBI Newark Field Office - (973) 792-3000
    • USCG Sector New York Command Center - (718) 354-4353

    Fort Lauderdale, Florida (Embarkation Port)

    • FBI Miami Field Office - (305) 944-9101
    • USCG Sector Miami Command Center - (305) 535-4472

    Galveston, Texas (Embarkation Port)

    • FBI Houston Field Office - (713) 693-5000
    • USCG Sector Houston-Galveston Command Center - (713) 671-5133

    Honolulu, Hawaii (Embarkation Port)

    • FBI Honolulu Field Office - (808) 566-4300
    • USCG Sector Honolulu Command Center - (808) 842-2600

    Los Angeles, California (Embarkation Port)

    • FBI Los Angeles Field Office - (310) 477-6565
    • USCG Sector Los Angeles - Long Beach Command Center - (310) 521-3801

    Miami, Florida (Embarkation Port)

    • FBI Miami Field Office - (305) 944-9101
    • USCG Sector Miami Command Center - (305) 535-4472

    New Orleans, Louisiana (Embarkation Port)

    • FBI New Orleans Field Office - (504) 816-3000
    • USCG New Orleans Command Center - (504) 846-6160

    Click here  for US Embassy and/or Consulate & Local Law Enforcement Contact Information for Ports of Call

    What is your gratuity policy?
    How much you choose to tip is a personal matter and completely at your discretion. For your convenience, the following gratuities are automatically added to your shipboard account. 

    • For guests occupying staterooms, gratuities of $18.00 per guest, per day will be added.
    • For guests occupying Penthouse, Oceania, Vista or Owner's Suites where Butler Service is provided, gratuities of $23.00 per guest, per day will be added.
    • In addition, an 20% service gratuity is automatically added to all beverage purchases, spa services and dinner at La Reserve. Naturally, guests may adjust gratuities while on board the vessel at their sole discretion.

    Do all of the bathrooms on board the ships have a step up into the bathroom? 
    On board Marina and Riviera, all staterooms with the exception of the wheelchair accessible ones, have a step up into the bathroom. However, suites (Penthouse and higher) do not have the step.

    On board Regatta, Insignia and Nautica, all staterooms have a step up into the bathroom with the exception of category G wheelchair accessible staterooms.

    Do you have any in-suite dining options on board the ships?
    All Owner's Suites, Vista Suites, Oceania Suites and Penthouse Suites include a Butler to assist guests. 

    On board Regatta, Nautica and Insignia, each butler is assigned to 15-16 suites and each ship has 4 Butlers. Butler Service is available from 6:30 a.m. to 10:00 p.m.

    On board Marina and Riviera, Butler Service is 24 hours per day. This is in addition to the cabin steward and assistant steward. Butlers can assist guests with a variety of services including: Course-by-course in-suite dining offered in all suite categories, Owner’s Suite, Vista Suites, Oceania Suites and Penthouse Suites. 

    Guests in our suite accommodations can order in from any of our specialty restaurants, in addition to the standard items available on our 24-hour room service menu. Meals from the specialty restaurants may only be served during regular dining rooms in the suites. All guests must order from the same menu.

    What are the names for the on board production shows?

    Are there cribs available on board the ships?
    All of our ships have a limited amount of cribs available.

    What do the on board casinos offer? 
    The Monte Carlo-style casinos on Deck 6 on board Marina and Riviera feature blackjack, roulette, craps, poker and nearly 100 slot machines for your gaming pleasure. You must be at least 18 years of age to enter and use this facility, which operates only when the ship is sailing on international waters. Operating hours are listed in Oceania Currents, the ship’s daily newsletter. The professional casino staff will be happy to provide you with instructions and rules for each game. 

    Are on board spinning classes offered? 
    Spinning classes are only offered on board Marina and Riviera.

    Are there sailings featuring bridge leaders?
    Bridge leaders for guests wishing to play duplicate or social bridge are available on crossings and longer voyages depending on cruise availability. The directors are ACBL Certified Bridge Masters who may also offer beginning and advanced bridge lectures on sea days. However, we are unable to confirm the availability of a bridge director prior to a specific cruise since it is on a space available basis only. 

    Can I purchase bottles of wine at ports of call and bring them on board?
    Guests can bring 3 bottles of wine per stateroom onboard at the beginning of the sailing, for consumption in your stateroom or suite. Any additional purchases above and beyond the three bottles made during the cruise at any of the ports may be held for you until the end of the cruise.

    What is the minimum age requirement for Aquamar Spa and Vitality Center
    Guests must be 18 years or older to enter Aquamar Spa and Vitality Center. For more information visit Wellness.

    I have a prescription for medical marijuana. Can I bring this onboard?
    No, medical marijuana is not allowed onboard as it is not legal in all of the states and countries your ship will call at.

    What kind of Televisions do you have onboard and do they have HDMI Ports?
    There are various makes and models of televisions onboard.  They ado have an HDMI Port.

    Do you offer Vegetarian meals onboard?
    We do offer Vegetarian meals onboard.  We do not have a Vegetarian menu, however, guests are able to select dishes from our existing menus and the chefs will adapt the recipes to be in line with their dietary requirements.

    Are there Enrichment Lecturers Onboard?
    Yes, most sailings have specialized destination lecturers and guest speakers.

    What are the hours of operation of the fitness center?
    Opening Hours:
    06:00 am to 10:00 pm Sea and Port Days

    Is there an age restriction for the fitness center?
    Guests must be 18 years or older to use any equipment provided in the on board Fitness Center, with the exception of children aged 16 or 17 years of age, who may use the equipment in this facility if accompanied by a parent or other legal guardian at all times. Children under the age of 16 are not permitted in the Fitness Center.

    What time are the nightly shows on your Ships held?
    Late shows are scheduled for either 9:30pm or 9:45pm and can vary based on how many guests are onboard. Guests should always confirm shows and show times in the daily program. Pre-dinner shows are sometimes scheduled and are usually at 6pm. Guests should also verify this in the daily program.

    Are there ATM machines on board? 
    Currently there is an ATM on board Riviera only.

    Is there a limitation on the number of luggage pieces that I am allowed to bring on board?
    There is no limit on luggage but the luggage must be able to be stored under the bed or in the closet. It is also recommended that you check with the airline as airlines do impose a luggage limitation which depends on the carrier and flight.

    Can I use my Shipboard Credit to pay for my shore excursions prior to sailing?
    Shipboard credits are now available to spend, online, prior to cruise departure. Guests may now reserve shore excursions, culinary classes, La Reserve experiences, Privee and purchase beverage packages with shipboard credit prior to embarkation when booking cruises that depart after May 1, 2019.

    Can I use just a portion of my Shipboard Credit prior to Sailing and leave a portion to be used when I get Onboard?
    Yes you may choose to use some of your Shipboard Credit before you sail and any unused amount will carry over to your Onboard Account

    Will I get a refund for any unused Shipboard Credit I have left at the end of my Cruise?
    You will not receive a refund for any unused Shipboard Credit given as part of a Promotion or included Amenity, such as with OLife, Groups or Agency Amenity.  However, any unused portion of Shipboard Credit given as a Gift will be refunded.

    What products can be reserved using shipboard credit?
    Shipboard credit is applicable towards onboard products and shore excursions. This includes shore excursions, private vans or cars during the cruise, La Reserve, Beverage Packages and Privée.Shipboard Credit cannot be used towards spa reservations made directly with Aquamar Spa and Vitality Center. However, you may use your remaining shipboard credit towards a spa reservation when you arrive on board.

    Can I upgrade my OLIFE House Select Beverage package?
    Yes, guests may upgrade the House Select Beverage Package to the Prestige Select beverage package once onboard only. The cost to upgrade is US$ 30 per guest per day.

    Do both guests need to upgrade the beverage package?
    Both guests are not required to upgrade their House Select beverage package. If only one guests wishes to upgrade they may do so once onboard.

    Can I purchase additional logins for the Internet?
    Yes, additional logins may be purchased once onboard. Pricing options will be provided onboard.

    Where are the laundry facilities located?
    R-Class Ships - The entrance to the launderette is across hall from stateroom 7076. The self-service laundry facility includes 4 washers, 4 dryers, 2 irons and ironing boards and free laundry detergent.

    O Class Ships- Guest Launderettes will be located on decks 7-11. All doors to the launderettes on each deck are on the port side. There is only once entrance/exit to the launderettes. There are 3 washers and 3 dryers in the launderettes on O Class ships as well as ironing boards and free laundry detergent.

    The use of guest launderettes is complimentary to all guests on R-Class & O-Class Ships.

    Onboard Dining

    Do you have room service?
    For your convenience, complimentary room service is available 24 hours a day from our extensive room service menu.

    Is there a fee associated with the specialty restaurants?
    We do not charge an additional fee should you wish to dine in one of our specialty restaurants.

    How many dining reservations am I allowed in each specialty restaurant?
    Guests are permitted to make the following reservations in our specialty restaurants - which vary by ship, category and length of cruise:

    Marina and Riviera
    Owner’s Suite, Vista Suite and Oceania Suite
    Cruises 7 days or less: 1 reservation at each restaurant
    Cruises 8-17 days: 2 reservations at each restaurant
    Cruises 18 days or more: 3 reservations at each restaurant

    Penthouse Suite
    Cruises 17 days or less: 1 reservations at each restaurant
    Cruises 18 days or more: 2 reservations at each restaurant

    Concierge Level Veranda, Veranda, Ocean View and Inside Stateroom
    All cruises: 1 reservations at each restaurant

    Insignia, Nautica, Regatta and Sirena
    Concierge Level Veranda and above
    Cruises 7 days or less: 1 reservation at each restaurant
    Cruises 8-17 days: 2 reservations at each restaurant
    Cruises 18 days or more: 3 reservations at each restaurant

    All other categories
    Cruises 17 days or less: 1 reservations at each restaurant
    Cruises 18 days or more: 2 reservations at each restaurant

    Please contact your travel agency or our Reservations department under AdminEU@OceaniaCruises.com should you have problems booking our specialty dining options during these time frames.

      When can I make reservations in the specialty restaurant?
      Specialty restaurant reservations may be made in advance in the Booked Cruises section of My Account on our website, or by phone, according to the schedule below, and may be changed up until 7 days prior to sailing. Reservations must be paid in full prior to making reservations. Reservations may also be made onboard. Guests with priority embarkation privileges (Concierge and above) will have Priority Reservations from 11:00am until 1:00pm in Polo Grill. Guests in other staterooms can make their specialty restaurant reservations from 1:00pm - 5pm. 

      Owner’s Suite, Vista Suite and Oceania Suite
      Advance reservations may be made on the date final payment is due and has been received, which varies between 90 and 150 days, depending on length of sailing.

      Penthouse Suite
      Reservations may be made 75 days prior to sailing, if the booking is paid in full.

      Concierge Level Veranda
      Reservations may be made 60 days prior to sailing, if the booking is paid in full.

      All Other Categories
      Reservations may be made 45 days prior to sailing, if the booking is paid in full.

        Do you offer kosher dining options?
        Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections.

        The chefs of Oceania Cruises have worked with Sterling Kosher Catering to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.

        While Oceania Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Sterling Kosher Catering meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.

        We are pleased to serve guests kosher meals in the Grand Dining Room restaurant. Please contact the Maître d' to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.

        • Sample Kosher Menu

        Can I invite my friends for dinner in the Specialty Restaurants?
        Yes, depending on the date that the dining reservations open, the booking in the higher category can “invite” guests in the lower categories, as long as final payment has been made.

        I am in a group and they have booked me for a group dinner in a specialty restaurant. May I reserve the same venue on another date?
        The Group Dinner counts as your pre-reservation for this venue however, you may ask for an additional reservation on board based on availability.

        Do you offer different International menus, such as Indian menu?
        We do not carry Indian foods onboard, however we do offer a variety of Indian spices and seasonings required for Indian Vegetarian dishes.

        What are the available dining times for reservations in the specialty restaurants?
        Sie können für folgende Uhrzeiten reservieren: 18:30 Uhr, 19:30 Uhr, 20:00 Uhr, 20:30 Uhr und 21:00 Uhr.

        On Board Medical

        Do you have medical services on board?
        Each ship is equipped with limited medical facilities and staffed by international medical personnel. Customary Emergency Room fees and charges do apply for medical services and are dictated by the services performed by the ship's medical staff.

        Where are our doctors from?
        Our doctors are international and meet American College of Emergency Physicians and ICCL (International Council of Cruise Lines) guidelines, including: current physician licensure, three years of post-graduate / post-registration clinical practice in general and emergency medicine or Board certification in: emergency medicine, family practice or internal medicine or competent skill level in advanced life support and cardiac care.

        What is your medical backup?
        Oceania Cruises has established contacts throughout the world with several different emergency rooms/hospitals where on board doctors can refer patients for medical care.

        Guests and travel partners inquiring about rental equipment to use on any of our cruises are to be referred to Scootaround Personal Transportation Solutions at the telephone numbers or website provided below:

         1-888-441-7575

        The link for Scootaround online reservations:

        https://www.scootaround.com/mobility-rentals/book-a-rental/rent-online

        What is the procedure to have medical equipment deliveredto the ship?
        Having medical equipment brought on board is handled on a case by case basis. Oceania Cruises must receive the full dimensions, description of the equipment, name of the delivery company, and all other pertinent information.

        Where are the on board medical centers located?

        • Marina and Riviera: Deck 4 mid-ship
        • Regatta, Nautica and Insignia: Deck 4 forward (next to the wheelchair accessible staterooms)

        Can the doctors onboard perform specific medical procedures such as INR Test?
        Kindly note the onboard medical staff can administer INR testing. There is a machine onboard that tests the level of Coumadin in the blood. The Nurse fee is $35 and the INR test is $35.  If it is done after hours or outside of the medical facility an extra $40 US will be charged. If you only want the test done the total would be $70. For the Medical consultation the fee is $145, if it is done outside regular hours another $40 US has to be added.

        Kindly note pricing is approximate and subject to change. Please inquire onboard for the most updated pricing.

        What medical services are included with Exclusive Prestige Package on the Around the World cruises?

        Below are the medical services included with the Exclusive Prestige Package for the Around the World cruises:

        • Any visits and admissions to the onboard Medical Center
        • Any medical services typically provided by our onboard medical staff for which we normally charge a fee
        • Any medical tests administered onboard (i.e. x-rays, ECG, labs, etc.)
        • Any medications from our onboard pharmacy prescribed by the onboard doctor

        The Exclusive Prestige Package medical services do NOT include the following:

        • Refills on any prescription drugs not prescribed by the onboard doctor
        • Any and all costs associated with transferring a guest to land-based facility for treatment
        • Emergency medical evacuations charges (i.e. medical escort, transport, etc.)
        • Any other costs incurred off the ship or by an outside provider (i.e. consults with Cleveland Clinic, shoreside referral, etc.)

        Embarkation and Disembarkation

        When can I board?
        Guests are required to be on board the vessel at least one hour prior to the scheduled departure time. Early boarding is available to guests booked in Concierge-level staterooms and above. 

        Regatta, Insignia and Nautica: 

        • Penthouse Suites and above - 11:00 a.m.  
        • Concierge Verandas - 12:00 p.m.  
        • All other staterooms - 1:00 p.m.  

        Marina and Riviera:

        • Oceania, Vista and Owner's Suites - 11:00 a.m. 
        • Penthouse Suites and Concierge Verandas - 12:00p.m.
        • All other staterooms - 1:00p.m. 

        A lunch buffet is served from 11:30 a.m. to 5:00 p.m.

        How is luggage handled at embarkation and debarkation?
        If you did not receive luggage tags with your Cruise Vacation Guide prior to departure, you will receive luggage tags at the pier before embarking. Your luggage will be delivered directly to your stateroom on embarkation day. If the luggage has not arrived one hour prior to sailing, guests should contact reception from their stateroom telephone. On the last night of the cruise, guests should pack their luggage and leave it outside their stateroom door before retiring for the evening. You should not pack personal items such as medicine and toiletries that you will require the next morning. Staff members will collect the luggage during the night and deliver it to the cruise terminal. All luggage being disembarked from the vessel should weigh no more than 70 pounds per piece.

        My Oceania

        Are special promotions available when I register with OceaniaCruises.com?
        Our weekly e-newsletters will provide you with current news, incredible offers and relevant information needed to plan your cruise vacation.

        What do you do with my profile information?
        Oceania Cruises does not sell or share personal information with 3rd party organizations. The information received is used to provide you with relevant content and promotions. We ask that you review your contact information to ensure accuracy. Please review our Privacy Policy for additional information.

        How do I retrieve my lost password?
        Click here to enter the email address that you registered with. An automatic email will be sent to you to reset your password.

        What is My Oceania?
        My Oceania allows you to manage your future cruise planning and existing reservations from one location. The Cruise Planner program allows you to save your favorite cruises, add hotels and view programs. The Manage Reserve program features available shore excursions and documentation associated with your cruise. Guests are also able to make dining reservations for their cruise.

        Can I change my mail preferences?
        You may elect to opt out of email communications or direct mail communications using the Change of Address page. The changes to your mail preferences will be updated within 72 business hours.

        How do I update my profile to include past cruise history?
        In an effort to provide our guests with additional security, we now require a date of birth in order to validate your Oceania Club loyalty information. Unfortunately, this means that all guests that do not have their date of birth saved to their profile will be unable to see their past sailings. Updating this information is easy to do. Simply follow the steps below:
        1. Log in to https://www.oceaniacruises.com/myaccount/
        2. Go to "Edit Profile" and fill out the guest's First and Last name and Date of Birth.
        3. Click "Save Profile Information" button.
        Click "Oceania Club" tab. Your loyalty number will appear on the upper right corner, along with your past sailings.

        How do I create a profile for myself on your website?
        1. Go to https://www.oceaniacruises.com/register/
        2. Fill out "My Account Registration" form.
        3. Click " Register Now".
        You are now registered, your log in credentials will be your email and password created.

        Why don’t my past sailings show up under the Oceania Club tab after logging into my account on your website?
        The name on the profile tab on the website has to match exactly as it appears on the reservation in our booking system. The birth date must also be entered in the profile. Once this is done your past sailing history should populate on your account profile. Please refer to your invoice to see how the name is listed.